Return & Refund Policy

IMPORTANT NOTE: 

• Once we start processing the order, if you cancel the order before we've booked dispatch, you will be charged a 10% fee as Processing cancellation & Refund Fees.

• Once the item has been picked up by the carrier, no cancelation requests can be processed, until the process reaches destination. In some cases, cancellation might be possible, but will require additional fee for the same, along with processing fees, return shipping fee, restocking fees (if applicable), and other fees. For further details, please reach out to us via contact us page.

 

Kahuna Chair (Massage Chairs)

Return Policy – 30 Day Return Policy
If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% – 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. The product will not be accepted if it is returned improperly. A restocking fee and return shipping charge will be applied.

What is your Exchange Policy?
Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% – 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proof shown to the headquarters office. If an exchange occurs in a non-defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand or return the massage chair to receive a refund minus the shipping and restocking fees.

Warranty
The standard warranty is different for all products. Please check the product warranty for each product. The warranty period and condition may change due to the deal you agree on when you purchase the products. The open-box warranty is also the same. If we are having an open box sale for 1-year warranty condition, the standard warranty does not apply.

Cancellations
If you want to cancel your order after your massage chair has shipped you will be responsible for any shipping charges for all orders including free shipping orders. The usual Shipping charge in the U.S. is around $300 one way. White glove service is also not refundable.

 

Dr. Fuji (Massage Chairs)

We do not accept returns, but we offer manufacturer warranty.

If the merchandise has defects, we will mail parts or replacement to customers under warranty coverage period.

We do not accept exchange for discounted items and final sales.

No cancellations are accepted after merchandise is shipped.

Cancellations must be submitted in writing by email or text message and subject to approval with RMA.

Returned items must be returned in original packaging.

There will be charges for merchandise being returned:

1. Shipping charges both ways
2. Restocking fee from 10%-30%

Once the item is returned to us, we will refund the balance to the original payment method.

 

Medical Breakthrough (Massage Chairs, Saunas, & Cold Plunges)

We do not accept returns.

 

True Life Massage Chairs

Returns can be made within 30 days. There is a restocking fee of 30% - must be packed with original boxes and arrange a shipment back to our warehouse.

Warranty

Limited Three-Year Service Warranty & Support

The following limited warranties are given to the original purchaser by Tru Massage Chair. Warranty coverage begins on the date the consumer purchases the products. Warranties are only valid within the United States provided the product has been operated according to the enclosed instruction. Please note that limited warranties are non-transferable unless authorized by Tru Massage Chair.

Year 1
All parts, labor, and framework of the chair will be covered by Tru Massage Chair from the date of purchase. In other words, this warranty includes parts, costs, and labor for the first year at no cost to the customer. Remote control is covered one year only.
*Our ION model massage chair, foot massager, Rumba exerciser, shoulder, portable massager, and and pillow type massager is covered full one year only parts and labor.

Year 2
After reaching on year warranty, only parts are covered for two years. This warranty does not cover any loss or damage resulting from: Improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instruction, transportation damage, abuse, misuse or environmental conditions, loss of use during repairs, products purchased from unauthorized dealers, normal wear and tear including velcro/zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.

This warranty does not include any shipping expenses incurred.

All returns for issues other than aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.

All warranty service requires approval and authorization by Tru Massage Chair.

Products require a Return Authorization number (RA) for any returns; products received without a valid RA number will be refused. Tru Massage Chair will not issue RA numbers on freight damage for shipments to consumer, except for delivery and set up direct from Tru Massage Chair.

Limitations and Exclusions

Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.

Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.

Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. UME World, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

 

Golden Designs Inc.

Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery. 

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage. 

All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy. 

Shipping, Handling and Restocking Fees All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided.

Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

 

TheraSauna

Returns are accepted within the first 30 days and must be returned in an UNOPENED crate. We do NOT accept used saunas or spas back. If customer is returning due to buyers remorse, you will be responsible for return freight and a 20% restocking fee will be charged.

 

Sunray Sauna

Cancellations & Returns

You can return all items purchased within 20 days from the shipping date when it leaves the warehouse if units are brand new and uninstalled. The item should be in its original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse. Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.

Defective Products Policy

Please open and inspect all items once they arrive. You have up to 30 days from the date of delivery to notify us of any broken or defective items. If you receive a broken or defective product please contact us immediately. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 30 days, any broken or defective items will be covered under our standard warranty policy.

 

The Canadian Spa

Control packs, spas, pumps and circuit boards are final sale and cannot be returned. Returns only valid with confirmed RMA number. Item must be returned at buyers cost. Customer subject to restocking fee of 10% the original cost of the item if the item is deemed unsellable as new. Product may only be returned within 30 days of original purchase. Items that were refused upon delivery will NOT be refunded.

 

Air Pura

If the unit is DOA, we will take it back and replace it, but we need to be contacted upon unit arrival.  If the unit is not working, the customer can return it within 10 days with no restocking fee.

However, if the unit is not working but we are contacted after 10 days but before 30 days, there will be a 25% restocking fee. 

 

Austin Air

In the unlikely event that you’re not completely satisfied with your Austin Air Purifier, return it within 30-days, no questions-asked.

5 Year Mechanical Warranty

Your Austin Air Purifier is warranted to be free from defects in material and workmanship under normal commercial use for 5 years from the date of purchase.

In the event of malfunction or failure, please call Austin Air Systems to speak to a customer service representative and ask for a return authorization number. Your Austin Air Purifier should be returned to the address provided with the RA# written on the packaging. It should be sent insured and packaged with sufficient protection, along with your original bill of sale.

If the malfunction or failure is a result of defects covered by this warranty, Austin Air Systems will, at its discretion, repair or replace the air cleaner and return it to the purchaser.

This warranty is limited to the original retail purchaser and is not transferable. The warranty does not cover damage due to accidents, abuse, tampering, or misuse, nor does it cover damage resulting from service by persons other than an authorized Austin Air Systems representative.

Austin Air Systems, Limited’s liability under this warranty is limited to the repair or replacement of the defective Austin Air Purifier with the exception of damages, resulting from Austin Air Systems, Limited’s failure to comply with federal or state warranty law.

Austin Air Systems, Limited shall not be liable for incidental or consequential damages whether direct or indirect. The replacement filters are covered under a separate pro-rated warranty. This warranty is expressly granted in lieu of all other warranties, which in some states cannot be excluded. There are no warranties which extend beyond the description of the face hereof, and no person, representative, or firm is authorized to commit Austin Air Systems, Limited to further liability or obligation. If you have any questions concerning the use and care of Austin Air Systems, Limited’s products or services under this warranty, please contact us either by phone or email.

5 YEAR PRO-RATED FILTER WARRANTY

Austin Air offers a 5-year, pro-rated warranty; the most comprehensive in the industry. No more costly filter replacements every few months or even years. Austin Air filters are designed to last up to 5-years, under normal commercial use.

 

Matrix Air                                       

Returns are very infrequent but if it’s deemed necessary by the Dealer:

All returns need to be Unused.  A used Air Purification system can NOT be sold as new as the filtration captures and holds contaminants. This, in conjunction with not knowing the environment in which the system might have been exposed, would be an unsafe practice.

MatrixAir shall be advised of any pending return(s) in advance.
Once received, MatrixAir will inspect the return (within 24 hours of its receipt) and provide the Dealer with a breakdown of their findings. IF issues are noted at the time of inspection, these will be listed out for the Dealer so that they may be addressed this with their customer.

Systems that have been cleared of any issues, will then be stored at our facility to be applied towards a future order for Dealer. The “Return” becomes the property of the Dealer as the transaction/agreement was between the Dealer and their customer.  Thus, a credit or refund will not be issued unless it was deemed a Manufacture (MatrixAir) issue.

ALL Dealer owned systems that remain in MatrixAir’s possession after 30 days will be subject to a monthly storage charge of $75.00. 

Note: This only applies to RETURNED systems.

 

AllerAir & Electrocorp

Keep All Original Product Packaging
Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. An RMA must be issued by AllerAir.

Unit Returns
Should a customer be unsatisfied with an air purifier purchased from AllerAir, the customer may return the unit within 30 days. All boxes and or units are subject to a 25% restocking charge. Filters are not returnable/non-refundable as they may contain contaminants. We only supply new filter materials.

Filter Returns
Unopened filters, sealed in their original shipping box may be returned within 15 days of receipt with no product restocking charges. Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens, and other air pollutants, we are unable to accept filters that have been opened.

 

Swiss Madison

In the case of a customer return, Swiss Madison® accepts returns up to 30 days from the date of delivery if the product has not been installed and is still in its original packaging. This return policy period extends to a full refund of the product. This applies only to the original purchaser. Proof of purchase will be required in the case of a claim.

In the event of damages during shipping, Swiss Madison® policy period is 30 days from the date of delivery to be eligible for a replacement unit. This applies only to the original purchaser. Proof of purchase will be required in the case of a claim. In case of any questions or a claim, contact us directly at support@healthylifesources.com.

 

VANITY ART

For Buyers Remorse, we need to be notified within 2 weeks of the order accepted. Buyer is responsible for freight (both ways).  Damaged or defective items will be returned or replaced free of charge. 

 

LEGION FURNITURE

Exchanges

All defective, missing parts or damaged products at our fault, will either be replaced or exchanged for the same item or parts ONLY at our discretion. There is a 7-day period to report any defects. Damages, there is a 24-48 hour to report concealed damage or any damages. 

Returns

We need to be notified within 7 days after the product arrives. All returns need to be pre-authorized with RMA # before returning, fail to contact us prior to refusing or returning the merchandise; customers will not be refunded and shall be liable for all shipping costs. All "buyer remorse" returns will be subject to a 15% restocking fee, liable for return shipping, and less original shipping cost. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. All items must be returned in new or unused condition. with ORIGINAL PACKAGING. Refund will take up to 15 days to process. Please retain ALL original packaging, NO EXCHANGE OR RETURN WITHOUT ORIGINAL PACKING. NO EXCEPTIONS. 

 

EVIVA

Returns

Buyers have 30 days after receiving an item to request a return.

Items must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@healthylifesources.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages must be reported within 3 days of receiving your item. Failure to report any damages within 3 days will result in charges associated with any replacement parts/orders. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

KUBEBATH

All returned products must be unused and uninstalled in the original packaging and include all original items including installation instructions. A restocking fee of 25% will apply. Shipping charges (both ways) are non-refundable. Return shipping labels and call tags are available at request; cost of shipping will be deducted from total credit after restocking fee (if applicable). A return merchandise authorization (RMA) number must be obtained prior to returning any item. Unauthorized returns will not be honored and return shipping fees will apply.

 

SUNBELT HOT TUBS

All orders are final. There will be a 25% Restock fee in case of order cancellation and delivery fees are the buyer’s responsibility (both ways).

A spa can only be returned if pre-approved by us. Refunds are subject to returning inspection of the product.

In case of any damages, we reserve the right under our warranty policy to repair or replace the item with a new one or one in the same condition.

 

ALFI and EAGO

Returns and Cancellations:

All returns must be pre-authorized and accompanied by an RGA form and the RGA number must be indicated on the package. Please send us an email at support@healthylifesources.com to obtain an RGA.

All returns must be requested within 30 days of ship date and are subject to a 25% restocking fee. Buyer is responsible for shipping costs (both ways). If requested a Cal-Tag can be issued by Alfi Trade Inc. for a $15 fee plus the cost of return shipping.  

Item/s must be in its original packaging and in mint condition.  No items may be returned after installation or attempt of installation.

Cancellation requests must be submitted in writing via email. If received prior to shipping, order will be voided with zero fees. If the item has already shipped an RGA for return must be submitted before the item can be returned.

Damaged items

All items must be inspected for damage within 1 day of receipt. We must receive written notification of any damage within 2 days by submitting an RGA form which includes a description of the damage and images of the damaged product and outer box.

In case of goods damaged during shipping, If it’s necessary for the item to be returned, manufacturer will pay for the return shipping costs. Manufacturer will also pay for the shipping cost of the replacement item.

Defective Under Warranty

All warranty claims must be submitted via email along with a description of the problem and several images of the item and problem if possible to photograph.

 

Bellaterra

CLAIMS AND RETURNS:

Any shortages and defects must be claimed within five (5) calendar days after receipt of goods.

Inspection of the material received is buyer’s responsibility. Not doing so in the 5-day period after receipt results in waiving your right to a claim. All visible damages must be noted on the Bill of Lading. Contact us immediately at support@healthylifesources.com. If our office is closed, simply refuse the shipment and contact us on the next business day. DO NOT ACCEPT SHIPMENT WITHOUT PROPER NOTATION ON THE CARRIER'S PAPER WORK.

Approval for return of goods must be approved by us. Please email support@healthylifesources.com to acquire an RMA (Return Merchandise Authorization). A 25% restocking charge may be applicable. All requests for return of merchandise after 90 days from date of Invoice are subject to a 50% restocking charge. We reserve the right to refuse returns after 6 months from date of Invoice. A copy of the original invoice or a copy of the issued RGA must accompany returned goods. Material must be returned in original packaging, otherwise there will be a $25 repackaging fee. All returns must be made freight prepaid by sender. Product damaged during the return due to lack of proper packaging will not be credited. The return item MUST be in its original packaging, and MUST be in an unaltered, uninstalled, unused, resellable condition. Otherwise no return will be accepted.

 

Maya Bath

We offer 30 days return policy and buyers are responsible for all shipping charges (both ways) and a 15% restocking fee.

 

A&E Bath

We do not accept returns.

 

Luxury Spas

Cancellations & Returns

Customer can return spas purchased from Luxury Spas within 20 days from the shipping date if the spa is in new and resellable condition. The item should be in its original condition (including packaging, manuals, accessories, original crate, etc.). Damaged packages shipped back to us due to poor packaging may result in a restocking fee up to 25%. Returns due to customer remorse or any reason outside of a product defect will be charged a return fee equal to the original shipping charges.

Defect Products Policy

Customers must open and inspect all items once they arrive. The customer has up to 20 days from the date of delivery to notify us of any broken or defective items. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 20 days, any broken or defective items will be covered under our standard warranty policy.

 

CAMBRIDGE PLUMBING

30 Day Return Policy

No Hassle Returns
If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt. Any additional fees for shipping internationally,
shipping to HI or AK, are all non-refundable. Customers are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone must review their receipt for accuracy within 24 hours.

Non-Returnable and Non-Refundable Items

• Items that involve custom work or painting at the time of sale are not returnable.
• Special order items not listed on our web site are not returnable without advance written permission.
• Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.)
• Customers are responsible for ensuring their purchases comply with local codes and ordinances. 
• Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.
• Items that have markings, scratches, plumber’s putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

 

Preparation for Return
Customers will be responsible for repackaging the items in their original packaging and securing them back on a pallet just as they arrived. If the pallet was thrown away, the customer will be responsible for providing a pallet larger than the product’s packaging dimensions. We will provide specific instructions on how to prepare/palletize each product on a case-to-case basis as each product requires different steps. We expect our products to arrive in the same condition we shipped
them and will require photo confirmation to verify our products are safe to ship. We will handle the logistics for pickup once we can confirm our products are safe for transit.

Shipping and Restocking Fees
Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. If you decide you do want an item after it has left our warehouse, you will receive a full refund minus shipping expenses and subject a 20% restocking fee.

Items that include prepaid shipping will have the actual shipping charges, both to and from the destination deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.

Crediting Your Account
Returns are processed weekly. It typically takes 5–15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bathtub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly
damaged.

Customers who sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Cambridge Plumbing of refusal so we can anticipate the return and send out a new item.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.

Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Cambridge Plumbing will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store
credit.

Please note if freight damage occurs on return shipment Cambridge Plumbing will file a freight claim on your behalf. Once a determination has been made by the freight company we will notify you of the decision. The freight claim process can take as long as 90 days to complete.

In the event freight damage occurs on a return, Cambridge Plumbing will file a freight claim on your behalf and refund will be given only after the shipping company reaches a decision of their liability of the claim. This process could take up to 90 days.